Missing from this list is United’s (relatively young) fleet of 787-8s and 787-9s, none of which have been retrofitted to feature the new seats. If you notice a flight with a business-class cabin in a 2-2-2, 2-1-2 or the dreaded 2-4-2 configuration, you’ll likely wind up with the pre-Polaris product. If your primary concern is locking in a lie-flat business-class award seat on a specific date to a fixed destination, the old planes will get the job done just fine. A Polaris Update and Polaris Mod Schedule to indicate the status of specific aircraft are maintained by those that manage the United Airlines Fleet Website. United Polaris Lounge Houston. Either $5 or 5% of the amount of each transfer, whichever is greater. Mobile Tools; Open UnitedHub.com in a new tab; Open United's Facebook page in a new tab Nevertheless, this can be a great feature to let you know if your flight has been changed from a guaranteed Polaris flight to one that requires a roll of the dice. For example, 60,000 points are worth $750 toward travel. Seat selection on the 767 follows the same guidelines as the 777s. The 777-200s have been sporadically operating long-haul routes like Chicago-O’Hare (ORD) to Tokyo-Narita (NRT) and Washington-Dulles (IAD) to London-Heathrow (LHR). At the time of writing, this route has had the new Polaris seats for just one of this week’s three flights, with the old 2-1-2 configuration for the rest. A RED VENTURES COMPANY. A painfully ironic case in point: When a former TPG staffer experienced one of the worst flights of his life (for reasons well beyond the fact that he was seated in United’s outdated business class), he was told to wait under this Polaris ad in the United Club for a manager to come speak to him. However, you also have to realize that United hasn’t even started on the 767-400ER or the 787-9s, of which fleet-tracking website airfleets.net says United has 16 and 25, respectively. These lounges are restricted to passengers traveling in international Star Alliance business or first class. If you manage to find a saver-level seat, expect to pay about 80,000 MileagePlus miles each way to Asia or about 60,000 miles to Europe, but with the new variable pricing, it may be much worse. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Is Amtrak’s big Rail Passengers Association point bonus worth the cost? United Airlines is also expecting 13 new 787-9 aircraft to be delivered next year. This means that on a given route, the exact same plane type may have a different seat configuration from one day to the next. In reality, many passengers who book expensive tickets marketed as “Polaris” still end up flying in a seat like this — United’s dreaded eight-across international business class. A state-of-the-art space starts with easy aisle access at each seat. This site does not include all credit card companies or all available credit card offers. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Photo: United Airlines. They feature either 30 or 46 Polaris seats laid out in a 1-1-1 configuration. For example, 60,000 points are worth $750 toward travel. Initially, the carrier seemed to be investing more heavily in marketing billboards than in actually getting its game-changing new premium cabin into service. As a member of Star Alliance, there are several different programs that make it easy to book awards on United. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. If you’d been holding off on booking a Polaris trip, United’s switch to dynamic award pricing likely threw a huge wrench in your plans, but here’s hoping that you’ll be able to experience the full Polaris product on your next international United flight! While the core design elements of the Polaris cabin are identical across the fleet, there are minor variations between different aircraft types due to sizing constraints. You can look at any of United’s routes operated by a 787-8 to see just how variable it is, but let’s use UA35 from San Francisco (SFO) to Osaka, Japan (KIX) as an example. Thankfully United has come a long way since those early days, taking delivery of new aircraft equipped with the sleek Polaris cabin and retrofitting dozens more. When it comes to planes featuring the new Polaris seats, as it stands: All 777-300ERs and 787-10s have the new Polaris seats; 25 of 38 767-300ERs getting the new seats already have them, with the remaining expected to get them in 2020; 35 of 51 777-200ERs getting the new seats already have them, with the remaining expected to get them in 2020 But at this point, with roughly 100 Polaris-equipped planes in its fleet, United is doing a much better job delivering on its hefty marketing promises. After that our next choice would be a slightly less private even-numbered window seat, followed by a seat in the center section. United actually has a clever “Polaris tracker” on its website that shows the progress, and just like Premium Plus, they plan to add one newly equipped … While some people like surprises, I’d much rather know exactly which plane I’ll be flying before I leave for the airport (as well as its tail number, recent flights, safety record and more, but I can be a bit nerdy like that). Even though all United business-class tickets are now marketed as Polaris, it takes a little bit of research to make sure you’re actually getting the full experience. Simply fill in your flight information and ExpertFlyer will send you an email if it detects a change in your scheduled aircraft type. The new Polaris lounges have been a huge step up from the carrier’s tired old United Clubs and Global First lounges. That’s an awfully long time to have an aircraft out of service, but as you’ll see below, it was certainly worth the wait.Once I saw that this particular plane had mad… For an explanation of our Advertising Policy, visit this page. KrisFlyer points are also incredibly easy to earn because they are a 1:1 transfer partner of all three major transferable points currencies: Chase Ultimate Rewards, American Express Membership Rewards and Citi ThankYou Rewards. Aeroplan is another great option for booking United award tickets since you can transfer points from American Express Membership Rewards as well as Capital One. Couples traveling together should pick seats D and G in an odd-numbered row (shown below) so they’ll be able to communicate during the flight. You don’t need an encyclopedic knowledge of different aircraft models to do this research, as the pattern is same for every long-haul aircraft in United’s fleet: 777s and 787s with the new Polaris seats have a 1-2-1 layout in business class, while those with older seats do not. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). ALL RIGHTS RESERVED. Along with the airline’s 7 787-10s (out of 14 on order), these are the only planes in the fleet where you’re absolute… Unfortunately since then, United’s execution of Polaris service has left a … While all of United’s international business-class seats are now branded as Polaris, only some of the carrier’s long-haul flights currently offer the complete experience, including the new seats and lounges. Longer flights are attractively priced as well, with one-way Polaris awards costing the following amounts: While LifeMiles did recently announce changes to partner award rates within the U.S., these didn’t extend to Polaris, so if you can find I class availability with United, Avianca should be able to book it. Window seats (A and L) in odd-numbered rows are the best choice for all passengers, as there’s no way to sit next to someone you’re traveling with in this 1-1-1 layout. A RED VENTURES COMPANY. United Airlines is rearranging its Polaris coverage over winter. Along with the airline’s 9 787-10s (out of 14 on order), these are the only planes in the fleet where you’re absolutely guaranteed to get the new Polaris seats. Three 787-8s and one 787-9s are still in progress. United Polaris menu & fast track card. When you’re training to reach a specific fitness goal, fitness trackers and sports watches can be a huge help. Editor’s note: This post has been updated with additional fleet information. Terms apply to the offers listed on this page. See, United’s dreaded eight-across international business class, 777-300ER Polaris Hong Kong (HKG) to San Francisco (SFO), 777-200 Polaris Washington D.C. (IAD) to Frankfurt (FRA), switching to a 777-200 with old seats on Dec. 3, 2019, switching to 2x daily 777-200s on Oct. 26, 2019, all three variations of the 787 Dreamliner, United recently announced plans to begin retrofitting its 787s, TPG Senior Writer JT Genter flew the first 772 retrofitted with Polaris seats, several different programs that make it easy to book awards on United, transferring Chase Ultimate Rewards points, effectively using variable/dynamic pricing, Singapore’s KrisFlyer program has undergone some devaluations in recent years, Calling all Queen’s Gambit fans: There’s a new hotel room in Lexington, KY, just for you. Regardless of whether you’re alone or with a friend/family member, seats D and G in even-numbered rows are worth avoiding, as they don’t provide any privacy nor do they have any window views to make up for it. The 787-10 has all 44 of its Polaris seats spread across 11 rows in a single cabin. Asia. *Bonus value is an estimated value calculated by TPG and not the card issuer. Between United’s Polaris tracker, third-party Mainline Fleet Tracking and using ExpertFlyer to search for the new Polaris seatmap, you should be able to minimize the odds of any disappointing surprises. View our latest valuations here. I would like to subscribe to The Points Guy newsletters and special email promotions. Solo travelers should opt for an odd-numbered window seat, while couples traveling together should pick a center D/F pair in an odd-numbered row. Case in point: I booked Qatar’s fantastic Qsuite from Shanghai (PVG) to the Maldives (MLE) via Doha (DOH), and I specifically reserved a middle pair of seats with a double bed for me and my girlfriend. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. While the seats are slightly narrower at 20.6 inches, the same principles hold true for seat selection. Each of the Polaris lounges features an open and airy design, restaurant-quality a la carte dining, and an aviation-themed cocktail menu. On its tracker, it states that the Polaris suite will start on the 787-9 in late 2019. If you scroll down the homepage, you’ll see a box on the left with all the different types of alerts you can set. Please view our advertising policy page for more information. Our focus as we developed the United Polaris experience was on providing our international travelers with what they've asked for: better sleep in the sky. I flew United 777-300ER Polaris between San Francisco and Hong Kong a couple of months ago, and had a good experience. View our latest valuations here. The Points Guy will not sell your email. There are four more locations waiting on Polaris lounges, including United’s hub at Washington Dulles (IAD) and three international locations: London (LHR), Hong Kong (HKG) and Tokyo (NRT). According to the Polaris tracker website Dulles is the only location currently under construction, but United hasn’t shared updated opening dates for any of these lounges so it might still be a while until they open their doors to premium passengers. © 2021 THE POINTS GUY, LLC. It wasn’t just United’s aging fleet that was in desperate need of a facelift, and part of Polaris includes bringing the ground experience up to modern day standards. United has come a long way since the early days of the Polaris business class launch. The flight I booked from Doha to Male was operated by an A350-900 featuring Qatar’s excellent reverse herringbone business class seats but not Qsuite. While the 787-10 seats the most passengers of the various Dreamliner configurations, it has the shortest range at only 7,400 miles. Don't miss a shred of important travel news! Featured photo by Zach Honig/The Points Guy. Sign up for our FREE bi-weekly email updates. So far, the first five have opened in Chicago (ORD), Newark (EWR), San Francisco (SFO), Houston (IAH) and Los Angeles (LAX). Each seat also features a 16-inch in-flight entertainment screen. Please view our advertising policy page for more information. These include United’s own MileagePlus program, Air Canada’s affiliated Aeroplan program, Avianca LifeMiles and Singapore’s KrisFlyer program. As you’ll see in a moment, this means you aren’t guaranteed to get the full Polaris experience. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. This means that some of the most modern birds in United’s arsenal are still sporting an older 2-2-2 layout in business class with limited privacy. A Polaris Update and Polaris Mod Schedule to indicate the status of specific aircraft are maintained by those that manage the United Airlines Fleet Website. N644UA, a 767-300ER that’s been flying for United since 1991, spent four months on the ground in Hong Kong, where it underwent a complete cabin overhaul. If you board the plane to see a stunningly blue Polaris cabin, kick back and enjoy it, but understand the odds currently aren’t in your favor with these types of plane. You’ll pay only 25,000 miles, as Avianca doesn’t add a surcharge for transcontinental flights. A Polaris business class seats on United’s 767-300ER back in February, when the world was very different. Let’s use UA881, United’s daily nonstop flight from Chicago-O’Hare (ORD) to Tokyo-Narita (NRT) as an example. Oceania. Fitness trackers and watches. If you’re traveling by yourself, we actually recommend shooting for a bulkhead window seat (1A, 1L, 9A or 9L), since you’ll have more room for your feet and won’t be staring at the head of the person in front of you. Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. Except for 773- and 781-operated flights, and those markets selling Premium Plus, Polaris-equipped planes have not been allocated to specific routes. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. ALL RIGHTS RESERVED. *Bonus value is an estimated value calculated by TPG and not the card issuer. Unfortunately, this isn’t foolproof, as United’s 767-300ERs and 777-200s are all listed the same way (“763” and “772”, respectively). Everything US citizens need to know about the Bahamas’ simplified entry process, Blue Cash Preferred® Card from American Express, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. Either $5 or 5% of the amount of each transfer, whichever is greater. The airline’s current Polaris-equipped fleet actually breaks down as: Boeing 777-300ER: 21 of 21 (new) Boeing 777-200ER: 38 of 51 (retrofitted) Boeing 787-10: 11 of 11 (new) Boeing 787-9: 1 of 25 (retrofitted) Originally United’s plan was to reconfigure some 777-200 aircraft with the new seats this year, though they’ve been having significant issues with Zodiac , … ExpertFlyer offers a number of different search options, but you’ll want to make sure you’ve selected the seat map search before filling in the info for your chosen flight. The airline was always stingy with saver-level business-class award space, but the same routes that were deemed premium enough to get the new Polaris seats first are now some of the hardest ones on which to find award seats. Due to the smaller fuselage of the 767, the Polaris seats here are 24 inches wide and have 75 inches of pitch. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. You can use United’s Polaris tracker tool as a guide for determining which planes have available seating. How to Earn Miles to Book Polaris Savvy TPG readers were hopefully spared from some of the more unpleasant surprises and knew what airports and aircraft to seek out to get the full Polaris treatment. United Polaris pre-departure champagne. Overview Polaris destinations on world map . You’re good to go if you’re flying a 777-300ER or 787-10, but that’s where the certainty ends. United Polaris seats were designed for relaxation and restful sleep. I quickly logged into ExpertFlyer and, lo and behold, the five-hour regional hop to the Maldives had been upgraded to an A350 with Qsuite! Everything US citizens need to know about the Bahamas’ simplified entry process, Blue Cash Preferred® Card from American Express, Tel Aviv (TLV) — only flights 90/91, though flights 84/85 are operated by a 787-10 with Polaris seats, Shanghai (PVG) — seasonally, from Oct. 27 to March 27, U.S. to Australia & New Zealand: 80,000 miles, U.S. to Europe: 55,000 – 57,500 miles (depending on final destination), U.S. to Asia: 75,000 – 77,500 miles (depending on final destination), U.S. to Southern South America: 55,000 miles, U.S. to Asia: 105,500 – 115,000 miles (depending on final destination), U.S. to Australia & New Zealand: 130,000 miles, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. Except for 773- and 781-operated flights, and those markets selling Premium Plus, Polaris-equipped planes have not been allocated to specific routes. Here’s the foot space for a non-bulkhead seat, measured with a 13-inch MacBook Air: Here’s that same computer in the foot space of a bulkhead seat: If those are taken, the other odd-numbered window seats should be your next plan of attack, though be aware that 7A and 7L on both the 772 and 77W lack a window, as you can see in the below picture. About 10 minutes after boarding started pre-departure drinks were offered, with the choice of sparkling wine, orange juice, and water — now that’s a pour! We’ll start by discussing the 777s, which make up the bulk of the Polaris fleet. We're proud to offer United Polaris customers a chef-designed, multi-course inflight dining experience. And you never know; you might end up sitting next to United CEO Oscar Munoz and getting the chance to chat! United has come a long way towards making the Polaris product actually representative of its long-haul fleet, but it still has a ways to go as well. The 16-row, 46-seat cabin is good news for award travelers, as it means more business-class seats (and therefore hopefully more award space), but expect service to be slow with that many passengers. If you want to get a better look at the newest plane in United’s flight you can check out Zach’s behind-the-scenes tour of the 787-10. Thankfully United recently announced plans to begin retrofitting its 787s, with the first refreshed plane expected to enter service by the end of 2019. Stay connected with United. The retrofitted 767s are a much simpler story. According United’s Polaris tracker, the airline has already reconfigured 13 of 14 Boeing 767-300ERs, 13 of 51 Boeing 777-200s and all of its 777-300ERs and 787-10s were delivered to the airline with the new seats. United has since taken delivery of all 18 of the 777-300ERs (also referred to as “77Ws”) that is has on order. I quickly changed our reservation back to a middle pair of seats, but without AwardWallet’s help, I might have missed this important change. CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. This flight is operated by a 777-200ER, and we know from United’s Polaris tracker website that 37 of the carrier’s 51 772s have completed the retrofit process. You can follow United’s Polaris tracker for fleet and lounge updates, but here’s where things stand at the moment according to United: As a result, you have some serious guesswork to do to make sure you book the full Polaris experience. We may receive compensation when you click on links to those products. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. Unless you’re on a 777-300ER or 787-10, all of which feature the new Polaris seats, there’s still a chance you’ll get the old seats. United recently became the first airline to operate all three variations of the 787 Dreamliner when it took delivery of its first 787-10. Restaurant-quality dining. While ExpertFlyer can be a great option for actually finding award inventory, we’re going to use it to check the seat map of a few different United flights so you know how it can help in your search for Polaris. While it will be a while until these seats are actually representative of United’s long-haul fleet, this product is undeniably a huge step up from the one it replaced. While Singapore’s KrisFlyer program has undergone some devaluations in recent years, one positive change has been the ability to book Star Alliance partner awards online without having to call. Today we’ll focus on this mixed part of the fleet, and talk about the tools you can use to increase your odds of flying in a modern Polaris cabin. If, on the other hand, you’re only looking to fly the most up-to-date product, you simply can’t be certain that that you’ll get a plane with the new Polaris seats. Both configurations offer 78 inches of pitch. We’ll do our best to update this guide as additional planes are retrofitted and new routes are added. Long before the first Polaris lounge opened or the first plane to feature the new Polaris seats completed a single flight, billboards and TV ads were popping up all over the country promising a re-imagined flying experience “from Ahhhh to Zzzzzz.”. Polar Unite motivates you to stay consistent in your training and makes staying fit and healthy a … United’s handy Polaris tracker website (above) paints a fairly complete picture, but it’s typically a bit delayed. It’s much more of a mixed bag when it comes to retrofitting existing aircraft with the new Polaris seats. 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